A Spotlight View on the Essential Areas of Airport Business


This course provides a thorough introduction to airport business to broaden participants’ understanding of the interrelations among stakeholders involved in making air transport an efficient and secure mode of transportation.

Location: Charlotte Airport/West Submarket This Class A modern industrial product provides generous surface parking, 20′ clear ceiling heights, and grade-level loading capabilities.

Airport Information Desk

An airport information desk gives travelers essential guidance, directions, and helpful advice. In addition, they can learn about flights, fares, and schedules; ask any queries they have about the local area or ask staff any questions about travel and local area amenities such as accommodation or transport options; ask about airport operations; inquire about local events such as festivals; ask about services like travel insurance policies, etc. – the staff are experts at answering these inquiries as well.

An employee at an airport information desk might also have other duties, including selling airline tickets or helping passengers with their luggage. Furthermore, they might need to make reservations for hotel rooms or rental cars and use a computer system effectively in this regard; on top of which they should communicate clearly with customers and effectively.

At larger airports, you might have the opportunity to volunteer at one of the information desks – these typically operate 24 hours a day! Sometimes, this involves working late into the evening or on weekends, and sometimes, it requires you to use your initiative to reunite lost children with their families.

If you have a disability and need to travel by air, airports have special terminals where passengers with disabilities can wait before their flights. These special terminals feature special seating arrangements, video screens, and television screens, as well as many airlines offering flights for disabled passengers. Before your journey, it is wise to check with each airline directly regarding accessibility considerations for disabled travelers.

Dayton International Airport’s Business Travelers Center (BTC) provides a quiet respite for business travelers. Open free of charge to Dayton Area Chamber of Commerce members and employees as well as military personnel and business travelers, it is located in Departures Hall’s lobby next to Aurora artwork and staffed daily from 5 am until 7 pm by Customer Experience Specialists from Dayton Area Chamber and Volunteer Travelers Assistance Program volunteers.

Airport Travel Agency

Travel agencies offer reservations, ticketing, and other services for airline passengers, as well as business travel management and related services. While typically operating independently as independent businesses, these firms may also work within other companies or organizations. As the travel industry is highly competitive, successful travel agencies must distinguish themselves by creating unique offerings and providing high-quality customer service along with an effective technology strategy to stay alive in this highly competitive landscape.

Travel agency reservations management system. Helps reduce expenses, increase productivity, and enhance efficiency. Integrates multiple data sources and processes for accurate bookings; includes customer data management as well as inventory control capabilities; can be implemented either on-premises or hosted in a cloud environment.

Static travel content includes details that don’t change often, like descriptions, pictures, and seat maps. Online Travel Agencies (OTAs) typically purchase this data from their suppliers and store it in their systems to offer more dynamic content to their customers and reduce agent calls requesting this info.

Travel agencies may receive various accreditations; one of the most common is full IATA accreditation. This entitles a business to access airline inventories directly for selling flights now. Furthermore, IATA’s Billing and Settlement Plan (BSP) simplifies agency sales reporting.

The Airline Reporting Corporation (ARC) is an independent organization responsible for collecting and disbursing revenue from travel agency ticket sales to airlines. Jointly owned by many major US airlines, this entity also regulates which travel agencies may sell domestic air transportation through them and collects and disburses baggage fees accordingly.

Travelers can use the airport’s business center to work, relax, or catch up on emails before their flight. Situated on the second level of Concourse C, this quiet environment is conducive to productivity – plus its use is free! Open to all travelers alike and available free of charge.

Business Center

The Airport Business Center at Plymouth International Airport provides office and industrial space suitable for various businesses in Estover, north of Plymouth. In addition, they provide complete support services as an added convenience. Accessibility by both car and public transport makes the Airport Business Center easily reachable for any nearby company.

Established by the Koll Company – who pioneered multi-tenant industrial business parks and still have projects throughout Southern California bearing their name – this airport complex was one of the first of its kind and stands as one of the largest of its kind, boasting 68 buildings and 700 units spread out over 75 acres and graced with graceful landscaping open spaces.

Designed to ensure business travelers stay productive during their layover, the Business Center provides everything you need to complete your work. Double-pane soundproof windows ensure peace, while 32-inch flatscreen televisions keep you up-to-date on breaking news or flight statuses. And for added convenience, if working from the comfort of your room, there’s free Wi-Fi connectivity via your laptop!


Airport hotels, whether managed by hotel chains or independently, target airline passengers with overnight layovers due to delayed or canceled flights, as well as business clients and airlines’ staff. Amenities at these establishments typically include an on-site restaurant, bar and lounge, meeting rooms, a gym, and a pool; they’re usually situated right within an airport terminal or near it, offering in-room spa treatments and breakfast for free! They typically have lower rates than traditional hotels by charging by hour instead of by the night; plus, they can accommodate day bookings, too!

One such hotel is the Radisson Hotel at Sea-Tac, featuring a bar and grill restaurant with runway views, a Starbucks coffee shop, and 34,000 square feet of meeting space. Of its 298 soundproof rooms (including 19 suites), all 19 are soundproof. Within walking distance is also a light rail station and an indoor pool and fitness center; saving money with points begins at 30,000 miles per night for guest use.

Hotel San Francisco International is another example, featuring direct access to all terminals via AirTrain. Constructed at an estimated cost of $237 million and offering 351 rooms, including 22 suites, booking options allow views of either apron or runway while double-paned windows reduce noise pollution; additionally, dedicated electronic display screens in its lobby display flight information and status updates.

TWA Hotel at JFK, an impressive recent addition to the airport hotel scene, pays homage to aviation’s golden age with decor and design inspired by its namesake airline’s golden era of flight. Rooms feature vintage aviation posters, working rotary phones, and TWA amenity kits; the rooftop infinity pool offers spectacular views of 4Light/22Right and Bay runways for plane-watching!

There’s also a cocktail lounge inside an old TWA airplane, while there’s a small food counter located within its terminal that serves snacks and beverages.

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