Choosing the right box property management company is important if you’re looking to manage a commercial property. Among the factors you’ll need to consider are their professionalism, customer service, fees, and locations.
Customer service
Providing top-notch customer service will set you apart from your competition and give you the edge to keep your business moving forward. When you provide personalized customer service, you build relationships that last. People who feel like they are valued are more likely to recommend your property.
Ensure your team receives training in the specific aspects of customer service such as how to handle difficult conversations or how to moderate them. Your customer service team should be trained to provide accurate information, reassurance, and resources. They should also learn how to use different communication styles and modes. Providing a voice of reassurance is a crucial component of customer service.
Fees
Depending on the type of property being managed, the fees vary. Smaller properties typically have a lower fee, while larger facilities have higher fees. It’s important to talk to your property management company about their fees before you sign a contract.
Many companies charge a setup fee, which can range from $0 to $300 per rental unit. This fee covers the creation of specific bank accounts and bookkeeping documentation. The fee may also be used to create a reserve fund, which is used to cover day-to-day emergencies. This reserve fund may be refundable at the end of the lease. The size of the property will affect the amount of the reserve fund.
Other fees include contract setup fees, which can vary depending on the type of property being managed. Contract setup fees may also cover property inspections. Some companies may also charge additional fees for reaching a specific goal or signing a new lease.
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